Assistance from the Experts
Our experts will help you install, configure and use Nexus Professional, Apache Maven and Hudson CI.
Get out from under your support burden and lean on us with our comprehensive support offering that is backed by a service level agreement (SLA) and features:
- Fast response times
- Flexible incident reporting via phone, web or email
- Direct access to top engineers
| Apache Maven Support | ||
|---|---|---|
| Per Organization | $12,000/yr | Add to Cart |
| Hudson Support | ||
|---|---|---|
| Per Organization | $12,000/yr | Add to Cart |
| Nexus Professional | ||
|---|---|---|
| 10 Seats | $1,200/yr | Add to Cart |
| 50 Seats | $5,400/yr | Add to Cart |
| 100 Seats | $10,200/yr | Add to Cart |
| Professional Support | |
|---|---|
| Installation guidance | Yes |
| We will help you quickly install the software in your environment. | |
| Configuration guidance | Yes |
| We will help you configure the suite to meet your development goals. | |
| Usage guidance | Yes |
| We will provide guidance on how best to use the suite based on our extensive experience working with a wide variety of customers. | |
| Number of support contacts | 2 |
| The number of named contacts that can utilize Sonatype support. | |
| Support coverage hours | M-F, 8am - 8pm (ET) |
| We are guaranteed to be available during these hours, but our support team will often check for new tickets at other times as well. | |
| Acknowledgment times | 1 Business Day |
| We will let you know that we received the support request and have started working on it. | |
| Resolution of critical issues | 2 Business Days |
| These are issues, which make the suite completely inaccessible, or the majority of its functionality unusable. | |
| Resolution of major issues | 1 Week |
| These are issues that significantly degrade performance of the suite or materially restricts your use of or the functionality of the suite. | |
| Resolution of minor issues | Next Major Release |
| These are issues that cause only a minor impact on your use of the suite. | |
Frequently Asked QuestionsExpand All
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